Please read these Terms of Service ("Terms") carefully before using KlairoAI. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
KlairoAI s.r.o. is a company incorporated under the laws of the Slovak Republic. These Terms constitute a legally binding agreement between you and KlairoAI s.r.o.
1. Definitions
- "Service" means the KlairoAI platform, website, API, and all related services at klairoai.com
- "Company", "we", "us" means KlairoAI s.r.o., Slovak Republic
- "User", "you" means any individual or legal entity that accesses or uses the Service
- "Client Portal" means the authenticated section of the Service available to paying subscribers
- "AI Employee" means the AI automation modules (Sales, Ops, Support) provided as part of the Service
- "Content" means any data, text, files, or materials uploaded to or processed by the Service
2. Eligibility and Account Registration
To use the Service, you must:
- Be at least 18 years of age
- Be a legal representative of the business entity you register on behalf of
- Provide accurate and complete registration information
- Maintain the security of your account credentials
You are responsible for all activity that occurs under your account. Notify us immediately at hello@klairoai.com if you suspect unauthorized access.
3. Subscription Plans and Billing
3.1 Plans
KlairoAI offers the following subscription tiers:
- Starter (€49/month + €600 setup): 1 AI module (Sales, Ops, or Support)
- Professional (€149/month + €1,000 setup): 2 AI modules
- Full Stack (€399/month + €1,500 setup): All 3 AI modules
3.2 Payment
- All prices are in EUR and exclude applicable VAT
- EU VAT is charged where applicable
- Setup fees are non-refundable and charged once at the start of the engagement
- Monthly subscriptions are billed in advance on a recurring basis via Stripe
- Failure to pay may result in suspension of the Service
3.3 Cancellation
- You may cancel your subscription at any time with 30 days written notice to hello@klairoai.com
- You will retain access to the Service until the end of the current billing period
- No partial refunds are issued for unused portions of a billing period
4. Acceptable Use
You agree not to use the Service to:
- Send spam, unsolicited commercial messages, or violate applicable anti-spam laws (including GDPR, CAN-SPAM, CASL)
- Harass, threaten, or harm any individual
- Violate any applicable law or regulation
- Upload malware, viruses, or harmful code
- Reverse-engineer, decompile, or attempt to extract source code
- Impersonate any person or entity
- Use the Service to process data you are not legally authorized to process
- Resell or sublicense access to the Service without our written consent
We reserve the right to suspend or terminate accounts that violate these rules without prior notice.
5. AI-Generated Content and Outputs
- The AI modules generate content (emails, messages, analysis) on your behalf. You are solely responsible for reviewing and approving outputs before they are sent externally.
- KlairoAI does not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content.
- You must comply with applicable laws when using AI-generated outreach, including consent requirements for email marketing.
- We process your business data through third-party AI providers (e.g. OpenAI) subject to their terms of service.
6. Intellectual Property
6.1 Our IP
All platform software, design, trademarks, and proprietary technology are owned by KlairoAI s.r.o. Nothing in these Terms grants you ownership rights in the Service.
6.2 Your Content
You retain ownership of all data and content you upload to the Service. You grant KlairoAI a limited, non-exclusive licence to process your content solely to provide the Service.
7. Confidentiality
Both parties agree to keep confidential any non-public business information disclosed in connection with using the Service. We will not disclose your business data to third parties except as required to operate the Service or as required by law.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Service is provided "as is" without warranties of any kind, express or implied
- KlairoAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total aggregate liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 3 months preceding the claim
Nothing in these Terms limits liability for fraud, death, or personal injury caused by gross negligence.
9. Indemnification
You agree to indemnify and hold KlairoAI harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
10. Service Availability
We aim for 99.5% uptime but do not guarantee uninterrupted availability. We may perform scheduled maintenance (with advance notice) or emergency maintenance without notice. We are not liable for losses resulting from downtime.
11. Termination
- Either party may terminate these Terms on 30 days written notice
- We may terminate immediately for material breach, non-payment, or illegal use
- Upon termination, we will delete your data within 30 days unless retention is required by law
- Sections 5, 6, 7, 8, 9, and 12 survive termination
12. Governing Law and Disputes
These Terms are governed by the laws of the Slovak Republic, without regard to conflict of laws principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Slovak Republic.
Before initiating formal proceedings, the parties agree to attempt good-faith resolution by email within 30 days.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you at least 14 days before material changes take effect via email or a notice in the platform. Your continued use of the Service after the effective date constitutes acceptance.